KWB Corporate Cleaning has provided office cleaning services to the serviced office operator UBC since being awarded the contract May 2013. Since then we have delivered daily office and common areas cleaning to all sites, across the country.
The contract covers the main reception areas within each building, common areas and each individual office for the companies who reside within the sites.
One of the company’s main objectives for this office cleaning contract was to reduce costs without sacrificing quality of service. This was achieved by adjusting staffing numbers and introducing a set operating system for the remaining cleaning operatives.
The 30 incumbent staff were transferred to our payroll, in accordance with our action plan and was agreed with the sites prior to contract commencement. This action plan laid out timescales and detailed the process KWB Corporate Cleaning would use to meet all sites budgetary requirements without a reduction in the standard of cleaning.
Our operating systems included defining duties for cleaning operatives, providing set structures and routines for staff. This proved to be a great benefit to our staff; particularly as operatives had previously been working without the benefit of such a plan.
Within three months we met our staffing plan and with staff leaving, we reduced the headcount by 5, improved the overall service for the client and had a controlled weekly plan. This has been a successful contract for both parties at a significantly reduced price. We also took over the control of ordering and monitoring the daily use of consumables.
KWB Corporate Cleaning’s ability to provide consistent service at reduced cost resulted in the contract being increased with additional services. KWB Corporate Cleaning now provides a carpet and window cleaning service, as well as the supply of washroom and hygiene consumables to ensure responsibilities are fulfilled.
KWB Corporate Cleaning was initially asked by Create Fertility to provide office cleaning services with only a days’ notice at their Birmingham Business Park site.
Create Fertility was opening a new clinic and needed light cleaning help during their transition period of fit out. KWB Corporate Cleaning was then asked to cover on a daily basis employing a member of staff to cover throughout the day, full clean on Fridays and to assist with their preparation for open days.
The fit out took in excess of 8 weeks. KWB Corporate Cleaning supported all nurses, phlebotomists, administration staff, doctors, and surgeons with the specific cleaning requirements and products they required for their particular area of the building.
KWB Corporate Cleaning was asked to quote for the permanent contract and was awarded this in February 2016 and we provide the following office cleaning services:
One contract on which we have been able to demonstrate our commitment to a partnership is Create Fertility. Good communication between the companies Senior Estates Manager and KWB Corporate Cleaning’s own Supervisors and Regional Manager made us an attractive partner for Create Fertility and we have been assured once further contracts of theirs are up for renewal KWB Corporate Cleaning will be invited to tender for these sites also.
Boldmere Junior & Infant School had been experiencing a range of issues with its school cleaning, stemming primarily from poor management by the existing cleaning services provider.
During our initial meetings with the school, we identified the following issues with their cleaning: lack of onsite management or visits, low stock – impacting on cleaning, dated and poor quality equipment, lack of support from management, no guidance into work coverage, holiday and sick cover not fully provided and outstanding pay disputes.
After several meetings, and aligning with the present contractor in place, KWB Corporate Cleaning was successful in adding Boldmere Junior & Infant School to its client list. This included transferring staff on government pensions and with long service terms and conditions intact.
Boldmere has been delighted with the instant results we have delivered. By implementing our managing structure on the operations of a struggling team, we have been able to improve cost and time efficiency, as well as the satisfaction of both staff and client.
From the moment of our instruction, the improvements to school cleaning which we have made include:
Boldmere is an interesting example of our work. KWB Corporate Cleaning has primarily provided better management, equipment and training to an existing staff. The smooth handover to our management team minimised potential disruption to the school and ensured that benefits of our approach could be seen immediately by the client.
Boldmere represents the first of KWB Corporate Cleaning’s instructions from the education sector. Having recognised the need for proper management of the project, we have delivered results that speak for themselves.
"When we had to change our cleaning company KWB was the best choice. They provide a brilliant service and are a real improvement over our previous contractor. They make my job on site much easier. Communication with them is very good. If I need something they respond quickly by email or phone, and the contract manager is on site as soon as possible."
Michal Pastornicky, Site Manager, Elms Farm Primary School
"We have been delighted with the overall cleaning service KWB Corporate Cleaning have provided. All employees of KWB Corporate Cleaning Limited are very polite, friendly and nothing is too much trouble for them. They ensure that the highest standards of cleaning are constantly achieved and ensure that performance is regularly monitored.
I would highly recommend them to anyone looking for a professional, efficient and friendly cleaning service."
Jane Moore, Birmingham Mind
"KWB Corporate Cleaning has a really good understanding of schools’ diminishing budgets and how to meet their cleaning needs in this situation.
We appointed KWB Corporate Cleaning because of the quality of their tendering process and their ability to save money compared with our previous contractor.
The contract runs really smoothly and takes up hardly any of my time. When I do make a request it is acted on immediately.
The TUPE transfer process was very smooth, as was the recruitment of new cleaners when we needed them.
KWB Corporate Cleaning are committed to achieving high standards of cleaning. When a cleaner was suddenly unavailable for work, the manager rolled up his sleeves and put in a shift to ensure the job was done."
Carl Glasgow, Executive Head Teacher, The Federation of Boldmere Schools
"Since taking on the UBC contract, KWB Corporate Cleaning Ltd has worked hard to ensure that the highest standards of commercial cleaning are consistently achieved. UBC noticed an immediate improvement in service and I am confident they will continue to achieve high standards, through their own internal performance monitoring and audit process. KWB Corporate Cleaning Ltd has subsequently been awarded all UBC sites under national contract due to their reliability and professionalism."
Richard Johnson, Operations Director, United Business Centres
"KWB Corporate Cleaning understand our ethos. They are respectful and pleasant to everyone in the school, not just to the management team.
KWB Corporate Cleaning care about our cleaners who were very worried about the transfer from Birmingham City Council. They took the time to talk with them, explain what would happen and understood their concerns. A few tiny things they did for the cleaners made a big difference and we have happy cleaners.
KWB Corporate Cleaning have been understanding and supportive of our complex contract transfer process. They have been patient and communicative throughout the tender process, but not hassling me for a decision every day.
We are looking forward to a long and successful relationship with KWB Corporate Cleaning."
Fiona Hall, School Business Manager, Forestdale Primary School, Birmingham
"We were very impressed with Dyan Rhodes. She took her time to get to grips with what we wanted.
Since KWB Corporate Cleaning took over the contract, the levels of cleanliness in the school have noticeably improved. The cleaning staff are now settled and much happier. There is much less sick leave and almost no absenteeism which was a major issue beforehand.
Nothing is too much trouble. KWB Corporate Cleaning are flexible and adaptable. If there is an issue I’ll email James (the contract manager) and he will respond within two hours and if I need to see him, he’ll drop everything for a meeting. KWB is the third cleaning company we have worked with within the past four years. They are much better than our previous contractors."
Ian Bailey, Infrastructure Manager, Coppice Primary School Langley School